Refund and cancellation policy

This policy explains refunds and cancellations for Networking Automation services — month-end close audits, balance sheet substantiation, close controls assessments, and audit-ready close packs. We do not sell physical products or run online checkout on this website.

Eligibility

Fees are tied to scoped professional engagements confirmed in writing. A refund may apply when we cancel an engagement we cannot deliver, or when you cancel under the conditions below before substantial work has started.

Timeframe to request a refund

Send refund or cancellation requests within 14 days of the event giving rise to the request (for example, our cancellation notice or your decision to withdraw before fieldwork). Contact contact@networking-automation.digital or call +44 070 7657 6780.

Full refund

A full refund of amounts paid is available if:

• We cancel the engagement for reasons within our control before fieldwork begins; or
• You cancel in writing at least 10 working days before the agreed start date and we have not begun substantive review work or used third-party specialist time on your matter.

Partial refund

If you cancel fewer than 10 working days before the start date, or after fieldwork has begun, we may retain a portion of fees reflecting work already performed, scheduled auditor time that cannot reasonably be redeployed, and any non-recoverable preparation already completed. The retained amount will be itemised.

Non-refundable items

• Fees for working days already delivered (reviews completed, memos issued, briefings held).
• Agreed deposit amounts once fieldwork has started, except where we are at fault for non-delivery.
• Costs for specialist input or data-room setup expressly approved by you in advance.

Refund process

1. Email contact@networking-automation.digital with your engagement reference, reason, and preferred contact.
2. We confirm receipt within 3 working days and state whether further information is needed.
3. We issue a written decision on eligibility and amount.

Processing time and method

Approved refunds are processed within 14 working days of our written decision, returned to the original payment method where possible, or by UK bank transfer to the account that paid the invoice.

Cancellation and rescheduling

You may request to move a close review to another period date. Rescheduling with at least 10 working days’ notice is usually without charge, subject to auditor availability. Shorter notice may incur a rescheduling fee reflecting reserved time.

Deposits

Where an engagement letter requires a deposit to reserve close-week capacity, the deposit is credited against the final invoice. Deposit treatment on cancellation follows the full and partial refund rules above.

No-shows and access failures

If agreed kick-off meetings are missed without notice, or required pack access is not provided within the window stated in the engagement letter, we may charge for reserved time and re-quote a new start date. That charge is not refundable.

Work already started

Once we have begun reviewing reconciliations, sampling, or drafting findings, fees for completed portions remain payable. Unused future days in a multi-day engagement may be partially refundable as described under partial refunds.

Exceptions

Statutory cooling-off rights for consumers, where applicable, are not affected. Business clients are governed primarily by the engagement letter; if that letter sets stricter or more specific cancellation terms, those terms apply.

Contact for refund requests

Networking Automation, 94 Merthyr Road, Burgh Next Aylsham, NR11 9GB, United Kingdom. Email: contact@networking-automation.digital. Phone: +44 070 7657 6780.